Privacy Policy

Your privacy is important to us. This Privacy Policy describes how Voltstrap ('we', 'us', 'our') collects, uses, stores, and protects your personal information when you visit voltstrap.com or make a purchase from us. By using our website, you consent to the practices described in this policy. 

1. Information We Collect

a. Information You Provide Directly 

  • Name, email address, phone number, and shipping/billing address when placing an order or creating an account 
  • Payment information (processed securely by third-party gateways — not stored by Voltstrap) 
  • Messages and information you submit via our contact or feedback forms 

b. Information Collected Automatically 

  • IP address, browser type, device type, and operating system 
  • Pages visited, time on site, click paths, and referring URLs 
  • Cookie and session data (see Cookie Policy below) 

c. Information from Third Parties 

  • If you connect via a social login or interact with our social media pages, we may receive limited profile information from those platforms

2. How We Use Your Information 

  • To process, fulfill, and ship your orders and communicate order updates 
  • To provide customer service and respond to your inquiries and returns 
  • To send you transactional emails (order confirmations, shipping notifications) 
  • To send you promotional emails and marketing communications — only if you have opted in (you can unsubscribe at any time) 
  • To improve our website, product range, and overall customer experience 
  • To detect and prevent fraud or unauthorized transactions 
  • To comply with applicable federal and state laws

3. Cookies & Tracking

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. 

4. Sharing of Information 

Voltstrap does not sell, rent, or trade your personal information. We may share your data with trusted third parties for the following limited purposes: 

  • Shipping and logistics carriers (for order delivery) 
  • Payment processors and fraud prevention providers (for secure transactions) 
  • Email and marketing platforms (for order communications and opt-in newsletters) 
  • Analytics providers (for website performance and usage insights) 
  • Law enforcement or government agencies, if required by applicable law or legal process

5. California Residents — CCPA Rights 

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA): 

  • Right to Know: Request details about the personal information we have collected about you and how it is used 
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions 
  • Right to Opt-Out: Opt out of the sale of your personal information (Voltstrap does not sell personal data) 
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights 

To exercise these rights, email support@voltstrap.com with the subject 'CCPA Request.' 

6. Data Security

We use industry-standard security measures — including SSL/TLS encryption, access controls, and regular security reviews — to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security. 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting support@voltstrap.com. 

8. Children's Privacy 

Voltstrap does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has submitted personal information without parental consent, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact support@voltstrap.com. 

9. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised 'Last Updated' date. Your continued use of the website after the posting of changes constitutes your acceptance of the updated policy.