Billing Policy

Voltstrap is committed to making every transaction on our website secure, transparent, and straight forward. This Billing Policy outlines how we handle all payment-related matters when you shop with us at voltstrap.com. 

1. Accepted Payment Methods 

We accept the following payment methods for all orders on voltstrap.com: 

  • Credit Cards: Visa, Mastercard, American Express, Discover 
  • Debit Cards (Visa and Mastercard network) 
  • PayPal 
  • Shop Pay 
  • Apple Pay 
  • Google Pay 
  • Buy Now, Pay Later (BNPL): Afterpay, Klarna, or Affirm (where available at checkout) 

Note: All payment methods are subject to standard authorization and verification. Voltstrap reserves the right to limit payment options for certain orders or regions. 

2. Currency 

  • All prices and transactions on voltstrap.com are in U.S. Dollars (USD) 
  • International cards may be subject to foreign transaction or currency conversion fees charged by your card issuer - Voltstrap has no control over these fees and is not responsible for them 

3. Sales Tax 

  • Voltstrap collects sales tax on orders shipped to states where we have a tax nexus, as required by applicable state and local law 
  • The applicable tax rate is calculated at checkout based on your shipping address 
  • Voltstrap is not responsible for any use tax obligations that may apply in states where sales tax is not collected 
  • Sales tax is not refundable on non-returned orders 

4. Order Invoice & Receipt

  • A digital receipt will be sent to your registered email address immediately upon successful payment 
  • The receipt will include a full itemized breakdown of products purchased, unit prices, applicable sales tax, shipping charges, and total amount charged 
  • If you require a formal invoice for business or expense reporting purposes, email support@voltstrap.com with your Order Number 

5. Payment Security 

  • All payments on voltstrap.com are processed through SSL-encrypted payment gateways 
  • Voltstrap does not store, access, or retain your full card number, CVV, or banking credentials 
  • You will never be asked by any Voltstrap representative to share your card details, PIN, or OTP over email, phone, or chat. Be cautious of phishing attempts

6. Failed or Declined Transactions 

  • If your payment is declined, no charge will be applied to your account. Common reasons for declines include: insufficient funds, incorrect billing address, or card issuer security holds 
  • If a charge appears on your statement but your order was not confirmed, the amount is likely a temporary authorization hold and will be automatically released within 3–5 business days 
  • For unresolved transaction issues, contact us at support@voltstrap.com with your transaction reference details 

7. Billing Disputes & Chargebacks 

If you believe you have been incorrectly charged, please contact us before initiating a dispute with your bank or card issuer: 

  • Email: support@voltstrap.com 
  • Subject Line: Billing Dispute — Order #[your order number] 
  • Our billing team will investigate and respond within 3 business days 

Initiating a chargeback without first contacting Voltstrap may result in suspension of your account. We reserve the right to contest chargebacks where fulfillment of the order can be verified through tracking, delivery confirmation, and order records. 

8. Buy Now, Pay Later (BNPL) 

Where BNPL options are offered at checkout, they are facilitated entirely by third-party providers (Afterpay, Klarna, Affirm, etc.). Voltstrap does not determine interest rates, repayment schedules, or fees associated with BNPL plans. Please review the terms of your selected BNPL provider before completing your purchase. 

9. Promotional Codes & Discounts 

  • Discount codes must be applied at checkout. They cannot be applied retroactively to placed orders 
  • Only one discount code may be used per order unless otherwise stated 
  • Promotional discounts may not be combined with other offers unless explicitly communicated 
  • Voltstrap reserves the right to cancel orders where promotional codes are used fraudulently or outside the stated terms